Shipping & Returns
Shipping & Returns
WHAT IS YOUR SHIPPING POLICY?
SHIPPING | DOMESTIC
Orders are processed 7 days a week and most orders will ship within 9-12 business days after your payment is authorized and verified this doesn’t include weekends or holidays. All orders placed for delivery to the United States are shipped using ePacket Mail (first class) with a tracking number emailed to the customer upon shipment. Items noted as “PRE-ORDER” will ship upon arrival from the manufacturer or date provided in the item description. If there is a delay in ability to ship the order you will be contacted via email. We are not responsible for any packages lost, stolen or delayed by the postal service.
SHIPPING | INTERNATIONAL
International orders are shipped First Class Mail (14-30 days). Tracking information is not available for International Orders however customers will be provided with a customs number that may be used at usps.com to show postal service acceptance. Any custom fees or taxes associated international orders are the responsibility of the customer. Please note that customs authorities require us to state the value of the item directly onto the package. Orders will ship out within 9-12 days after your payment is authorized and verified this doesn’t include weekends or holidays. Items noted as “PRE-ORDER” will ship upon arrival from the manufacturer unless otherwise time is listed in product description. If there is a delay in ability to ship the order you will be contacted via email. We are not responsible for any packages lost, stolen or delayed by the postal service.
PACKAGE RETURNED TO SENDER POLICY
If an invalid address is provided to us, the Postal Service will return the package to our offices. You will be contacted by a customer service representative to arrange for re-shipment at your expense. Initial shipping costs are non-refundable as the post office does not reimburse us for returned to sender packages.
Returns & Exchanges
Exchanges only at this time. If there is an issue with your order please contact us directly via email to arrange an exchange.